Welcome to the FAQ page where you can quickly get answers on the most common questions. Please have a read though.
Click here to set a new password and activate your account.
Instructions on how to activate your account for the first time
Ensure you're signed in first.
Log in HERE
You'll then be redirected to your account listing all the orders from March 2021.
Simply click on the order number you wish to download, then click the set you want to download.
From here, simply pick from the available files and click "Download Now"
For a guide with screenshots, click here.
Resetting your password with only 3 steps.
1) Request a reset email.
2) Click on the link sent via email.
3) Type your new password and confirm ;)
Click here for a illustrative Guide.
We can do you one better, all orders are available instantly after payment. There's no waiting for your ordered to be delivered. Simply log into your account and download.
Accounts allows you to download anytime you wish and gives us the opportunity to keep the files up to date should any changes be necessary.
Looking to buy wholesale for your next class? Here's what discounts you could qualify for.
* Please email Supoort@stitchdelight.net for assistance with wholesale orders.
4-9 = 15% Discount
10-15 = 25% Discount
16 or more = 35% Discount
Your store credit balance can be seen by clicking on your cart or my clicking on My Orders and it will be show on the left pane below My downloads.
Store credit can also be bought to be added to your Stitch Wallet. This credit will not expire and can be used on items on sale. :)
NOTE: Store credit cannot be used on Bundled items at this time.
Click here for screenshots.
You don't have to, you'll have access to all available formats for that set.
For Embroidery Machines we include 9 Popular formats with ALL our embroidery designs. These formats include: ART,DST,EXP,HUS,JEF,PES,VIP,VP3 and XXX
For all Long Arm Machines, we include the following formats:
4DQ, BQM, WMF, PDF, CMD, CQP, DXF, EDR, HQF, IQP, CSV, PAT, QCC, QDATA, QLI, SSD, TAP, TXT, XY and GPF
Log into your account HERE, then click on the order you'd like to download. Next, click on the product you'd like to download. All the available formats for that set will be listed on this page.
There's one more way you can download. Let's say you have a large collection of designs from over the years, then you'd want to login to your account, click on My Downloads, then you will see a search bar on the right hand side just above all the download buttons. Simply type your product name or code in here to quickly locate the set for download :)
Looking for a specific format? Email us and we'll see what we can do to help ;)
Short Answer, yes.
However, do so with caution. We do not recommend resizing designs more than 10% as this will result in the design to become unstable.
Chances are that the design is too large for your machine, please pick from the split files in the zip if included with your set.
Some older models require the design to be rotated before being loaded. Let us know if this is the case and we'd be happy to rotate for you. Contact@stitchdelight.net
Collectors Fonts Information
Every month we release a brand new font and starting on the 1st of every month you can start collecting the font one letter per day(With the exception of Sundays)
Letters are released consecutivly and can be downloaded as they are released OR wait untill the end when we upload a 1_CLICK file which includes the entire font as well as the BX format for Embrilliance.
Here's how it works.
There will be two versions of the font available.
1) Collectors Version
2) Complete Version
The Complete Version includes the complete font as well as the matching font at a special price.
Choose the Collectors Version for $2.00.
Every day we release the next consecutive letter of the alphabet. So you will be collecting the font 1 letter a day.
On the last day(Day we load "Z") the font will go up to it's full price of $26. You will not be charged an additional fee.
At the end you will have all 26 letters under one single order.
Your last chance to opt in to collect the font is at letter "Y"
The collectors font will change to full price when it's no long available for collection.
If you purchase the $1 font while we're in the middle or near the end of the font, you will still receive the letters before that.
Simply put, if you paid $1.00 then you will get the entire font, you'll be collecting the font one letter a day.
The entire font will be listed under the original order placed for the font.
Need a guide on how to download? Click Here
Language/Currency and Payment
It's quick and easy to complete your order with EFT.
When you're ready, select PayGate as your payment option at checkout. Then click "Pay Now"
On the next screen you'll see a list of payment methods. Choose Secure EFT.
Type your First Name and Last Name.
On the next screen you'll be asked which bank you're using.
After choosing your bank, enter your banking profile logins. NOTE: This is a SECURE page, NO details are stored, EVER.
The screen after this will depend on which bank you chose since you might have to authenticate the transaction via your Phone/ Banking App, or choose your account.
Take your time and read all the instructions and you should have no trouble completing your order and be downloading in no time :)
Happy shopping and feel free to reach out to us if you have any questions by using the form below.
Prefer to see what the screens looks like? Click Here (Opens in a new window) to view screenshot instructions.
currently have two ways you can pay using your credit/debit card.
can pay with your card via PayPal WITHOUT a PayPal account) and PayGate.
it’s straight forward, head over to page 3 for screenshots.
You DO NOT need a PayPal account in
order to use this method.
With PayGate you
need to ensure you can receive an OTP (OTP stands for ONE-TIME-PIN) You’ll
receive a 6 digit code via SMS to your phone(The
number registered with your bank) This code then needs
to be entered on the website where you’re making payment. It’s simply an extra security measure
that ensures that this is a legitimate transaction made by You(the card holder)
For instructions with screenshots, please CLICK HERE
The currency and language should automatically update based on where you're located, however if you'd like to change it to something else, you can simply use the selector on the lower right corner of your screen. After selecting your preferred Language and Currency be sure to click on "CHANGE" to apply the changes ;)
For Screenshot instructions click HERE, it will open in a new tab so you won't lose your spot :)
Trouble Checking out?
If you're having trouble checking out with buttons not showing or getting blank pages, a simple clear of your browser cache should solve the issue.
Follow this link for instructions on how to clear your cache for your specific browser: https://its.uiowa.edu/support/article/719
Still need help? Submit a support request here.Use this form to contact us with any questions or requests you might have.
Please note our Time Zone is +2CAT, support hours are 8am - 4pm Monday to Thursday & 8am - 3pm Friday. Allow up to 24hours for a response.>
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